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Services & Support

What type of Support does VISUCATE Provide?

VISUCATE offers on site software implementation performed by certified Autodesk/Microsoft experts. This includes the configuration of Flex LM server, creation of administrative images, and the deployment of stand alone and/or network licensed seats of AutoCAD Software Packages across network clients. Documentation of installation will be provided to client, as well as training of school staff on installation procedures, and best practices. We also offer free technical support to all high schools who purchase their software from us. Colleges and Universities who purchase certain packages of software qualify for free technical support from Autodesk directly. Individual purchases of software by colleges and Universities will be supported free by VISUCATE.

 

Services & Support Topics

Autodesk Software Support - Self Help Section

Autodesk Knowledge Base allows you to search their database for answers, hot-fixes, tips and service packs:

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Autodesk Service Packs and Updates

Key 2010 software updates and service packs are now available from Autodesk.

Autodesk Inventor 2010 Service Pack 2
Note: Autodesk Inventor 2010 Service Pack 2 is an incremental update. You must install Autodesk Inventor 2010, and apply Service Pack 1, before you can install Autodesk Inventor 2010 Service Pack 2.

Autodesk Mudbox 2010 Service Pack 1

 

AutoCAD 2010 Update 1 (published 8/19/09)

Autodesk Inventor 2010 Service Pack 1 (published 8/7/09)
Service Pack 1 is an incremental update. You must install Autodesk Inventor 2010 before you can install Autodesk Inventor 2010 Service Pack 1. This service pack updates AutoCAD Inventor Suite 2010, AutoCAD Inventor Routed Systems Suite 2010, AutoCAD Inventor Simulation Suite 2010 and AutoCAD Inventor Professional 2010 for all languages.

Autodesk 3ds Max 2010 Service Pack 1 (published 8/5/09)

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Autodesk Design Academy (ADA)

2009:

2008:

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Autodesk Design Institute (ADI)

2009:

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Autodesk Design Kids (ADK)

2009:

2008:

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Autodesk Animation Academy (A3D)

If you are unable to locate the network license manager, installation guide, or network deployment wizard for Autodesk Animation Academy 2007 on your software disk please download it here:

Autodesk Animation Academy 2007 Network License Manager

A3D 2007 Installation Guide

A3D 2007 Network Deployment Wizard

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Network and FlexLM

Civil 3D 2007 Network Administrator's Guide - PDF, 1.2mb

Network Licensing Guide - PDF, 474kb

Installing the Network License Manager - Coming soon

Installing the Network Installation Wizard - Coming soon

Ensuring a clean install by removing all Autodesk software

FlexLM License Problems & Solutions - Coming soon

Download the Latest Version of the FlexLM - .MSI, 3.84 MB

Download the Latest SGIAWD Vendor Daemon - .EXE, 1.4 MB

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Inventor 2008 Family

Deploying Inventor in Schools - PDF, 54kb

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AutoCAD 2008

Service Pack 1

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System Requirements

System requirements for AutoCAD 2008 and Inventor 2008 - PDF 91kb

System requirements for Autodesk Design Academy 2008 - PDF 107kb

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